Payson Care Center — Payson, AZ
This page sets out what the federal inspection record says about Payson Care Center, a 163-bed nursing home at 107 East Lone Pine Drive, Payson, Arizona. Every figure below is copied from data the Centers for Medicare & Medicaid Services (CMS) publishes about nursing homes that take Medicare or Medicaid. We have not added our own judgment to it.
The record at a glance
| Federal ID (CCN) | 035117 |
| Legal business name | Payson United Medical Investors LLC |
| Listed chain or group | Life Care Centers of America |
| Address | 107 East Lone Pine Drive, Payson, AZ 85541 |
| Phone listed with CMS | (928) 474-6896 |
| Ownership type | For profit – Limited Liability company |
| Certified beds | 163 |
| Average residents per day | 41.0 |
| Certified since | November 25, 1985 |
| Overall CMS rating | 2 out of 5 |
| Health inspection rating | 2 out of 5 |
| Staffing rating | 3 out of 5 |
| Quality measures rating | 4 out of 5 |
| Total nursing staff turnover | 53.5% |
| Most recent standard inspection | March 7, 2025 |
CMS scores nursing homes from one to five stars. The health inspection rating is set relative to other nursing homes in the same state, so a one-star home is in the bottom fifth in Arizona, not the bottom fifth nationally. Staffing and quality measure ratings are scored against national thresholds.
Inspectors have cited this home 18 times since January 2024
None reached severity level G, the level CMS calls actual harm. 12 came from complaints rather than routine inspections. Every one of them is listed below, with its date and what the rule required.
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Inspection citations since January 2024
CMS records 18 health citations at this facility from inspections between January 14, 2025 and April 17, 2025.
| Inspected | Tag | What the rule requires | Scope and severity | Status |
|---|---|---|---|---|
| Apr 17, 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. (complaint) | D — Isolated, Potential for more than minimal harm | Correction date May 13, 2025 |
| Mar 7, 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E — Pattern, Potential for more than minimal harm | Correction date Apr 11, 2025 |
| Mar 7, 2025 | F0940 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. | E — Pattern, Potential for more than minimal harm | Correction date Apr 11, 2025 |
| Mar 7, 2025 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | E — Pattern, Potential for more than minimal harm | Correction date Apr 11, 2025 |
| Mar 7, 2025 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D — Isolated, Potential for more than minimal harm | Correction date Apr 11, 2025 |
| Mar 7, 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (complaint) | D — Isolated, Potential for more than minimal harm | Correction date Apr 11, 2025 |
The wording in the third column is CMS’s own plain-language summary of the federal rule that was cited, not a description of what happened. This table shows the 6 most recent citations. The other 12 are in the CMS file linked below.
How to read scope and severity
Every citation gets a letter from A to L. The letter carries two things at once: how serious the problem was, and how many residents it reached.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm | G | H | I |
| No actual harm, potential for more than minimal harm | D | E | F |
| No actual harm, potential for minimal harm | A | B | C |
“Immediate jeopardy” is CMS’s term for a situation that has caused, or is likely to cause, serious injury, harm, impairment or death. It requires the home to act at once.
What this page does not tell you
- A citation is an inspector’s finding against a federal rule. It is not a court judgment, and the facility may be disputing it. Citations marked “under dispute” above are in CMS’s formal review process.
- Citation counts partly reflect how often a home was inspected and how many complaints were filed about it. A home with more citations has not automatically given worse care than one with fewer.
- Bigger homes have more residents, more staff and more inspections, so they tend to accumulate more citations.
- None of this says anything about the care any one resident received. A home with a clean record can still fail somebody, and a home with a bad record can be caring for your mother well.
- This is a snapshot. CMS updates these files monthly, and the figures here are from the file dated August 1, 2026.
Where this comes from
- Ratings, ownership, beds and penalties: CMS Provider Information dataset (4pq5-n9py), file dated August 1, 2026.
- Citations: CMS Health Deficiencies dataset (r5ix-sfxw), file dated August 1, 2026, filtered to inspections on or after January 1, 2024.
- This facility on the government’s own site: Medicare Care Compare.
- Retrieved August 29, 2026. Our method is set out in Editorial policy and How we count.
For the facility
If anything on this page is wrong, out of date or missing context, we will correct it. Payson Care Center and anyone acting for it can reach the watchdog team through our corrections and right of reply page. We publish the response alongside the record.
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