The Rehabilitation Center at the Palazzo — Phoenix, AZ

This page sets out what the federal inspection record says about The Rehabilitation Center at the Palazzo, a 60-bed nursing home at 6250 North 19th Avenue, Phoenix, Arizona. Every figure below is copied from data the Centers for Medicare & Medicaid Services (CMS) publishes about nursing homes that take Medicare or Medicaid. We have not added our own judgment to it.

The record at a glance

Federal ID (CCN)	035116
Legal business name	Aphz LLC
Listed chain or group	Aspen Skilled Healthcare
Address	6250 North 19th Avenue, Phoenix, AZ 85015
Phone listed with CMS	(602) 433-6300
Ownership type	For profit – Limited Liability company
Certified beds	60
Average residents per day	52.9
Certified since	September 19, 1985
Overall CMS rating	4 out of 5
Health inspection rating	3 out of 5
Staffing rating	4 out of 5
Quality measures rating	5 out of 5
Total nursing staff turnover	51.6%
Most recent standard inspection	June 27, 2025

CMS scores nursing homes from one to five stars. The health inspection rating is set relative to other nursing homes in the same state, so a one-star home is in the bottom fifth in Arizona, not the bottom fifth nationally. Staffing and quality measure ratings are scored against national thresholds.

Inspectors have cited this home 9 times since January 2024

None reached severity level G, the level CMS calls actual harm. 4 came from complaints rather than routine inspections. Every one of them is listed below, with its date and what the rule required.

Was somebody in your family at The Rehabilitation Center at the Palazzo? Tell us what you saw. We will read the whole record for this home — including the parts not shown on this page — and tell you plainly what it says and what your options are. You can write to us here without anyone hearing you.

Inspection citations since January 2024

CMS records 9 health citations at this facility from inspections between June 27, 2025 and March 25, 2026.

Inspected	Tag	What the rule requires	Scope and severity	Status
Mar 25, 2026	F0628	Provide the required documentation or notification related to the resident’s needs, appeal rights, or bed-hold policies. (complaint)	D — Isolated, Potential for more than minimal harm	Correction date Apr 3, 2026
Jun 27, 2025	F0730	Observe each nurse aide’s job performance and give regular training.	E — Pattern, Potential for more than minimal harm	Correction date Aug 19, 2025
Jun 27, 2025	F0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.	E — Pattern, Potential for more than minimal harm	Correction date Aug 19, 2025
Jun 27, 2025	F0578	Honor the resident’s right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.	D — Isolated, Potential for more than minimal harm	Correction date Aug 4, 2025
Jun 27, 2025	F0645	PASARR screening for Mental disorders or Intellectual Disabilities	D — Isolated, Potential for more than minimal harm	Correction date Aug 4, 2025
Jun 27, 2025	F0880	Provide and implement an infection prevention and control program.	D — Isolated, Potential for more than minimal harm	Correction date Aug 19, 2025

The wording in the third column is CMS’s own plain-language summary of the federal rule that was cited, not a description of what happened. This table shows the 6 most recent citations. The other 3 are in the CMS file linked below.

How to read scope and severity

Every citation gets a letter from A to L. The letter carries two things at once: how serious the problem was, and how many residents it reached.

Severity	Isolated	Pattern	Widespread
Immediate jeopardy to resident health or safety	J	K	L
Actual harm	G	H	I
No actual harm, potential for more than minimal harm	D	E	F
No actual harm, potential for minimal harm	A	B	C

“Immediate jeopardy” is CMS’s term for a situation that has caused, or is likely to cause, serious injury, harm, impairment or death. It requires the home to act at once.

What this page does not tell you

• A citation is an inspector’s finding against a federal rule. It is not a court judgment, and the facility may be disputing it. Citations marked “under dispute” above are in CMS’s formal review process.
• Citation counts partly reflect how often a home was inspected and how many complaints were filed about it. A home with more citations has not automatically given worse care than one with fewer.
• Bigger homes have more residents, more staff and more inspections, so they tend to accumulate more citations.
• None of this says anything about the care any one resident received. A home with a clean record can still fail somebody, and a home with a bad record can be caring for your mother well.
• This is a snapshot. CMS updates these files monthly, and the figures here are from the file dated August 1, 2026.

Where this comes from

• Ratings, ownership, beds and penalties: CMS Provider Information dataset (4pq5-n9py), file dated August 1, 2026.
• Citations: CMS Health Deficiencies dataset (r5ix-sfxw), file dated August 1, 2026, filtered to inspections on or after January 1, 2024.
• This facility on the government’s own site: Medicare Care Compare.
• Retrieved August 29, 2026. Our method is set out in Editorial policy and How we count.

For the facility

If anything on this page is wrong, out of date or missing context, we will correct it. The Rehabilitation Center at the Palazzo and anyone acting for it can reach the watchdog team through our corrections and right of reply page. We publish the response alongside the record.